Frequently Asked Questions
What is your question regarding?
At Mundii, you can enjoy the benefits of wholesale shopping without the annual membership fees.
We ship everywhere in the Canada. Unfortunately, we cannot currently ship to PO Boxes addresses. Since we deliver bulk (and joy!), our boxes are too big to qualify.
We ship with multiple carriers depending on your location. Our carriers deliver Monday through Friday. Certain deliveries may require a signature and this determination is at the sole discretion of the carrier's driver. Due to the size of our bulk items, large orders may arrive in multiple boxes.
We strive to ship out orders within one to three business days. We send one email when your order is processed and another email when your order ships. The shipping email includes your tracking number and an estimated arrival date. Let the order tracking begin!
When you are ready to check out, enter your promo code in the field and click apply.
Please make sure your order meets the requirements of the promo code you wish to use. If you checked and are still having issues, please email Team Mundii at email@example.com.
Email firstname.lastname@example.org with your order number and promo code. We can look into it for you.
Please email email@example.com with the order number. We will try our best to help before the order ships out.
We are very sorry for the inconvenience. Please email us at firstname.lastname@example.org with a photo of the damaged or incorrect item.
To avoid potential risks of contamination during the Covid-19 pandemic, we are not accepting returns at this time. This temporary change is in place until further notice.