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Why Shop MundiiMundii for Business

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Frequently Asked Questions

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Do I pay membership fees with Mundii?

At Mundii, you can enjoy the benefits of wholesale shopping without the annual membership fees.

Do you ship to my area?

We ship everywhere in the Canada. Unfortunately, we cannot currently ship to PO Boxes addresses. Since we deliver bulk (and joy!), our boxes are too big to qualify.

Do you ship to offices?

Absolutely! Office managers love Mundii for our convenience, bulk selection, low prices and great service. To learn more, please check out www.mundii.com/business or contact business@mundii.io with any inquiries.

How is my order shipped?

We ship with multiple carriers depending on your location. Our carriers deliver Monday through Friday.  Certain deliveries may require a signature and this determination is at the sole discretion of the carrier's driver. Due to the size of our bulk items, large orders may arrive in multiple boxes.

When does my order ship?

We strive to ship out orders within one to three business days. We send one email when your order is processed and another email when your order ships. The shipping email includes your tracking number and an estimated arrival date. Let the order tracking begin!

Where do I enter my promo code?

When you are ready to check out, enter your promo code in the field and click apply.

Why isn't my promo code working?

Please make sure your order meets the requirements of the promo code you wish to use. If you checked and are still having issues, please email Team Mundii at hello@mundii.io.

I just placed the order but I forgot to apply my promo code, what now?

Email hello@mundii.io with your order number and promo code. We can look into it for you.

Can I cancel my order or edit my shipping address?

Please email hello@mundii.io with the order number. We will try our best to help before the order ships out.

What if my item is damaged, incorrect or missing?

We are very sorry for the inconvenience. Please email us at hello@mundii.io with a photo of the damaged or incorrect item.

Can I return an item?

To avoid potential risks of contamination during the Covid-19 pandemic, we are not accepting returns at this time. This temporary change is in place until further notice.